Emergency Medical Service Scheduling Software

Employee shift scheduling for Emergency Medical Service (EMS) organizations presents many challenges. Making sure that each shift is properly staffed with the right number of workers is one of the hardest tasks that schedulers and operations managers face. Union and FLSA rules place restrictions on work hours, consecutive work days, overtime compensation, as well as the types of work schedules that can be implemented. Schedulers must keep track of training assignments, compensatory time, off time and know when part-time or volunteers will be available for work. Complex schedules and last minute changes can make EMS scheduling difficult and when necessary, schedulers must find qualified backup and on-call personnel to fill a shift as quickly and efficiently as possible.

Varying staffing levels, skill sets, collective bargaining agreements, and compliance regulations all play a vital role to ensure the right workers are scheduled at the right time. Managing an ever-growing list of required certifications for EMT / Paramedic technicians and ensuring technicians with expired certifications are not scheduled can be very challenging if done with pencil and paper or Excel spreadsheet templates. Snap Schedule emergency medical service employee scheduling software helps agencies save significant time, resources, and costs. It offers several different work schedule views designed to accommodate a variety of scheduling styles, shift configurations and processes. With point-and-click scheduling ease, it warns you of scheduling conflicts, ensures policy enforcement and union compliance, calculates overtime, extra duty pay, and shift premium costs of each shift, finalizes pay sheets for payroll, and allows you to easily publish and distribute work schedules electronically to workers and managers.

Key Benefits & Features for EMS Agencies

  • Schedule employees and shift hours based on availability

  • Schedule breaks and specific tasks within shifts

  • Reduce labor and overtime costs for increased profitability

  • Graph area coverage in real-time for every minute of the day

  • Track overtime, on call, and vacation costs

  • Store data securely in the cloud or on premise*

  • Remotely access employee scheduling data*

  • Comply with labor rules and collective agreements

* Features available in Snap Schedule 365 and Snap Schedule Premium only.

Snap Schedule Emergency Medical Service Capabilities

Easily schedule unlimited number of emergency medical service employees

  • Drag & drop to easily assign shifts, mark time off, move or copy assignments.
  • For each shift, line-up on-call or stand-by employees for emergency situations.
  • View assignments and schedule workers from three different views. Use whichever view is easiest and most effective for your scheduling tasks.
  • Create rolling work schedules – from days to years.
  • Set multiple work limits to give a warning when an employee is about to be scheduled for more than a certain number contiguous hours and/or hours per week or pay period.
  • Software automatically generates employee work schedules using industry standard shift patterns or user-definable schedule plans.Preview work schedules and make changes as necessary.

Track all training, vacation, sick leave, and other off-work requests

  • Define as many paid and un-paid time-off reasons as you like.
  • Simply drag & drop a reason onto the Schedule Planner to mark when an employee is off-work.
  • The Schedule Outlook shows who is off-work and why.
  • Available reports provide details on planned vacation, training, time off hours for any time period you select.
  • Publish calendars showing work schedule and scheduled time-off.
911 EMS department staff schedules.

Personnel & certification tracking

  • Keep complete records of available EMT, paramedics, dispatchers, operators who may be permanent, full-time or part-time staff, float or per-diem staff, volunteers, or registry staff.
  • Get proactive - systematically track credentials and monitor expiration of or renewal dates for certification.
  • Use Snap Schedule’s 25 customizable fields in each employee record to track information that is unique to your operation.

Flexible multi-location scheduling

  • Define work locations for your organization and schedule employees for each.
  • Know instantly where each worker is assigned from a single computer screen. No need to flip through pages of paper to see absentees, on-call, training, or overtime situations. Show shift and rotation scheduling for any location on any date.
  • Use standard reports to gain visibility into scheduling activities and cost data at all locations, groups of locations, or a specific location.

Quickly and efficiently fill an open shift or find a substitute

  • Quickly find and contact available employees and volunteers when additional manpower is needed.
  • Fill schedule holes with just a few clicks of the mouse. Tell Snap Schedule your criteria and it will show you a ranked list of available candidates to fill a shift. Ranking can be based on many criteria including job position, skills, availability, labor cost, work hour limits, and seniority.

Multi-skill scheduling is a breeze

  • You can identify applicable skills and certifications for any  employees. Define skills and certifications related to special training, technical rescue, para-medicine, emergency medical services, etc.
  • The Shift Coverage Planner lets you know if there are enough workers with the right skills to staff a shift.
  • The Staffing Overview graph displays the number of scheduled workers having a specified skill by location, shift, or hourly coverage.

Work around your schedule constraints with ease

  • Define each employee’s availability schedule, desired work hours, daily work hour constraints, and weekly work hour constraints.
  • The Schedule Planner alerts you to availability conflicts, duplicate shift assignments, overlapped shift assignments, and conflicts with scheduled time off.
  • The Daily Assignment Validation report identifies all discrepancies and constraint violations.

Manage labor costs and avoid over/under staffing

  • Set overtime, FSLA, and shift premium pay policies for your organization.
  • Define hourly cost, overtime exempt status and work hour constraints for each employee.
  • Use the Shift Coverage planner to monitor under/over staffing conditions based on position, skill, and assignment reason.
  • Adjust employees' shift assignment start time, end time, and payable hours as necessary to reflect actual work hours.
  • Standard reports provide labor cost details and summary data associated with the schedules you created over any specified period.
  • Export labor cost data for payroll and accounting purposes.

Easily publish schedules to EMS workers and managers

  • Print schedule views, lists, rosters, shift assignment calendars, and reports to communicate schedule information to management and employees.
  • Easily publish work schedules, calendars, and any report in PDF and a variety of other formats.
  • Automatically email work schedules (in text or iCalendar file format) to EMS department employees and/or their supervisors.

Our Clients

We are proud to serve some of the world's biggest brands

The dynamics of this software are phenomenal. It gives us visibility and overviews we never had. Schedule misunderstandings are nearly impossible, except when there’s human error. This new clarity helped us reduce overtime pay mistakes by 90 percent.

William Freeman, Detective Sergeant, Windsor Police Department

Today, with Snap Schedule Premium, after I create our schedule and work in the changes, each person will receive an individual shift schedule by email. Then I publish a report outlining the complete employee schedule on our department web site. I can’t imagine shift scheduling software working any other way.

Gilles Pinard, Client Support Analyst Team Lead, Canadian Blood Services

Now with Snap Schedule, it is extremely easy for me to quickly implement any requested changes and generate the new schedule. I can just click and drag in order to swap shifts. In no time at all I can have an up-to- date schedule ready. I no longer have to retype entire schedules, like I had done in the past using the old system, saving me a lot of time and tons of stress.

Chris Jones, CIO, SEMO Health Network

Snap Schedule employee scheduling software saved New South Wales taxpayers $250,000 in custom programming the second we saw how good this staff rostering program is, and stopped looking further. Snap Schedule is also saving us quite significant payroll costs, as we're using fewer members to get through our caseload.

Evan Pidgeon, Business Systems Administrator, Consumer, Trader and Tenancy Tribunal