Dispatcher Scheduling Software
Cost control is a constant struggle for police and fire departments, emergency medical services (EMS),
taxicab providers, trucking companies, railroads, and public utility companies that utilize dispatchers.
Poor shift scheduling in the office or floor can lead to increased costs, decreased profitibility, high dispatcher
turnover, and soaring grievances. Dispatch managers often spend countless hours
on shift scheduling, trying to get their shifts and work schedules just right. Overstaffing
wastes payroll dollars while understaffing results in blown budgets.
Dispatch shift scheduling presents many challenges. Most dispatch companies
operate around the clock (24/7), having many job positions and skills to schedule and multiple
shifts to cover. Within each shift, staff must also be assigned to various tasks.
Further, union and FLSA rules may place restrictions on work hours, overtime
compensation, and the types of shift rotation that can be implemented. Dispatch managers
must also consider time-off requests, labor rules, and worker availabilities
when developing schedules for their dispatchers.
Key Benefits & Features for Dispatch Companies
Schedule dispatchers and overtime hours based on availability
Schedule breaks and specific tasks within shifts
Reduce labor and overtime costs for increased profitability
Graph coverage in real-time for every minute of the day
Track overtime, on call, and vacation costs
Store data securely in the cloud or on premise*
Remotely access employee scheduling data*
Comply with labor rules and collective agreements
* Features available in Snap Schedule 365 and Snap Schedule Premium only.
Snap Schedule Capabilities for Dispatch Centers
Easily schedule an unlimited number of dispatchers
- Drag & drop to easily assign shifts, mark time off, move or copy assignments.
View assignments and schedule your staff from three different views. Use whichever
view is easiest and most effective for your shift scheduling tasks.
- Create rolling work schedules – from days to years.
The software supports pattern scheduling and automatically generate work schedules
using industry standard shift patterns or user-definable schedule plans.
Snap Schedule comes with pre-designed shift
patterns for compressed work week, 8, 10, 12, and 24 hour fixed and rotating shift
schedules that meet scheduling needs of most police and fire departments, emergency
medical services, taxicab providers, trucking companies, railroads, and public utility
companies. Preview shift schedules and make changes as necessary.
Quickly and efficiently fill a shift or find a substitute
- Quickly find and contact a substitute dispatcher to fill a cancellation.
Tell Snap Schedule software your criteria and it will show you a ranked list of available
dispatchers to fill a shift. Ranking can be based on many criteria including job
position, skills, availability, labor cost, work hour limits, and seniority.
Assign breaks and tasks within each shift
The Task Schedule Planner provides a more granular level of control for assigning
worker activities within a shift.
Visually assign tasks of any length from 1 minute to several hours with a simple
drag and drop. You may use a task to identify a scheduled break, a route
or a specific duty.
Standard reports provide detailed and summary information on assigned breaks and
tasks for cost control, payroll, and accounting purposes.
Adjust individual shift assignment start and end times
Dispatchers assigned to a shift are anticipated to work the same period
from the shift start time to shift end time.
When a late start is needed or an early departure is necessary, you can adjust
individual workers’ shift assignment start and end times to reflect the actual hours
worked. You can also adjust the hours that the workers will be paid for working
Labor cost reports reflect any adjustments made to the individual shift start and
Multi-skill shift scheduling is a breeze
You can identify applicable skills and certifications for any worker.
Define skills and certifications related to special training, quality assurance,
health & safety, etc.
The Shift Coverage Planner lets you know if there are enough workers with the right
skills to staff a shift.
The Staffing Overview graph displays the number of scheduled workers having a specified
skill by location, shift, or hourly coverage.
Track all training, vacation, sick leave, and other off-work requests
- Define as many paid and un-paid time-off reasons as you like.
Simply drag & drop a reason onto the Schedule Planner to mark when a production
worker is off-work.
- The Schedule Outlook shows who are off-work and why.
Available reports provide details on planned vacation, training, time off hours
for any time period you select.
Work around your schedule constraints with ease
Define your operational constraints such as non-working days, shift start times,
end times and applicable days of the week for each shift.
Define each dispatcher's availability schedule, desired work hours, daily work hour
constraints, and weekly work hour constraints.
The Schedule Planner alerts you to availability conflicts, duplicate shift assignments,
overlapped shift assignments, and conflicts with scheduled time off.
The Daily Assignment Validation report identifies all discrepancies and constraint
Manage labor costs and avoid over/under staffing
Set overtime policies for your manufacturing, production, and plant maintenance operations.
- Define hourly cost, overtime exempt status and work hour constraints for each dispatcher.
Use the Shift Coverage planner to monitor under/over staffing conditions based
on position, skill, and assignment reason.
Adjust dispatchers' shift assignment start time, end time, and payable hours as necessary
to reflect actual work hours.
Standard reports provide labor cost data by shift, employee, position, work order,
location, and other criteria.
- Export labor cost data for payroll and accounting purposes.
Easily publish schedules to staff and management
Print schedule views, lists, assignment calendars, and reports to communicate schedule
information to management and your workers.
Easily publish work schedules, calendars, and any report in PDF and a variety of
Automatically email work schedules (in text or iCalendar file format) to dispatchers
and/or their supervisors.